NZ Bond Hub 2026: What Changed for Landlords

Bond Hub is Tenancy Services' online tool for managing residential tenancy bonds. It launched on 1 December 2025 for bond lodgements and top-ups. On 29 June 2026, refunds and changes of tenant or landlord were added to the online service, and paper forms for those transactions stopped being accepted. Landlords use Bond Hub or connected property management software for supported transactions. Check the official instructions for the task you need.

Tenancy Services announced the initial launch, then published the June 2026 expansion. Some specific situations still have a non-digital route. Do not treat every paper or email exception as a general option.

What landlords can do online

Bond Hub lets landlords view bonds and submit supported lodgements, top-ups, refunds and changes. Connected property software can also support bond transactions, but the available actions depend on the software. Tenancy Services lists integrated providers and explains which tasks software can perform. Check the current list and your product's instructions before relying on a particular action.

RentManager is listed by Tenancy Services as connected software. Its bond workflow can keep bond details with tenancy records. Review the current RentManager bond workflow and supported actions, and confirm the applicable plan and transaction steps. Bond Hub remains a free official option for landlords who do not need connected software.

Before you sign in or submit a request

• Confirm that the Landlord ID and contact details you plan to use work with the current service. Tenancy Services is sending some landlords a new 8-digit ID beginning LNL-. Its notice says older 7-digit IDs will not work in Bond Hub or connected software. Follow the official Landlord ID instructions.
• For a new lodgement, check the property, parties, tenancy details and amount against the signed agreement and the amount received. Landlords must lodge a bond within 23 working days after receiving it.
• For a refund, agree the proposed split with tenants first. Check contact details and tell tenants to expect a notification. Keep the request and resulting status with the tenancy records.
• For a change of tenant or landlord, check the current official steps and confirm that each affected person has completed their part. Do not assume a request is complete until its status confirms it.

How online refunds work

When a landlord submits a refund request in Bond Hub, tenants have 12 working days to respond. Once all tenants agree, Tenancy Services says the payment is made the following day. A completed refund application submitted through another route can take up to 10 working days to process. These describe different steps, not a guaranteed end-to-end timeframe. Check the live request and the current refund guidance.

If landlord and tenant cannot agree on the split, the online tool does not decide who is entitled to the disputed amount. Keep the agreement, inspection records, dated photos, rent ledger and relevant communications. Follow the Tenancy Services dispute process or seek independent tenancy advice where needed.

What the change means for your records

Keep the signed agreement, bond amount and date received, the official bond reference, payment evidence, party changes and final refund status. A reference helps identify a bond; it is not a Tribunal ruling and does not establish the outcome of a dispute.

Use the free Bond Hub service for official bond tasks. If you want bond information stored with rent and tenancy records, compare the supported actions in RentManager. Our human support team can answer product setup and workflow questions. Government services and product features can change, so check current instructions before each transaction.