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Terms and Conditions

Last updated: June 2026

About this service

RentManager NZ is a property management tool operated by RentManager NZ Limited (NZBN 9429053511362, IRD 148-225-788), a New Zealand registered company. It is designed to help residential landlords and small property managers track properties, tenancies, rent payments, and related documents.

RentManager NZ is not accounting software, legal advice, or a financial advisory service.

The information and records generated by this software are for your own organisational purposes only. Do not rely on them for tax returns, financial statements, or legal proceedings without independent professional verification.

Your responsibilities

  • You are responsible for the accuracy of the data you enter.
  • You must comply with the Residential Tenancies Act 1986 (as amended), including the 2024 amendments, and all other applicable New Zealand laws.
  • You are the data controller for any tenant personal information you enter. You must handle it in accordance with the Privacy Act 2020.
  • You must obtain appropriate consent from tenants before recording their personal information.
  • You must keep your login credentials secure and notify us promptly if you believe your account has been compromised.

What this software is not

  • Not accounting software: RentManager NZ does not prepare financial statements, GST returns, or tax returns. Consult a chartered accountant for these.
  • Not legal advice: Nothing in this software constitutes legal advice. For tenancy disputes, consult a lawyer or the Tenancy Tribunal.
  • Not a bank: Bank transaction data is imported via CSV upload or NZ Open Banking (when available) on a read-only basis. We do not initiate, authorise, or guarantee any bank transactions.
  • Not a compliance checker: Healthy Homes compliance tracking fields are for your own record-keeping. We do not verify compliance with government standards.
  • Not a credit bureau: Credit reports obtained through our tenant screening portal are sourced from a licensed NZ credit bureau. We display the report; we do not generate, verify, or guarantee its accuracy. Tenancy decisions remain your responsibility.

Service warranty

The cloud service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranty that the service will be uninterrupted, timely, secure, or error-free, or that any figure, calculation, reminder, notice, or document it produces is accurate, complete, or fit for any particular purpose. You are responsible for verifying any output before relying on or acting upon it.

Automated and AI-assisted output

Some features prepare figures, reminders, and documents automatically, including by automated extraction from documents you upload and by automated calculation (for example arrears figures, bond calculations, rent-increase notice dates, and Tenancy Tribunal bundles). These outputs are drafts to assist you. They are software-generated and may contain errors or omissions.

You must review and verify every figure and every legally operative document, and obtain professional advice where appropriate, before you rely on it, serve it on a tenant, or file it. You, not RentManager NZ, are responsible for any document you choose to send, serve, or file.

Limitation of liability

To the fullest extent permitted by New Zealand law, RentManager NZ Limited and RentManager NZ are not liable for any direct, indirect, incidental, or consequential loss arising from your use of this software, including but not limited to:

  • Incorrect or missing rent records.
  • Failure to detect overdue rent.
  • Errors in bank transaction matching.
  • Loss of data due to technical failure.
  • Non-compliance with tenancy or tax law.
  • Decisions made based on credit report information.
  • Inaccurate or incomplete credit report data (disputes should be directed to the credit bureau).

Where liability cannot be excluded, our total aggregate liability for all claims arising in any 12-month period is limited to the greater of the fees you paid us in that period or NZD $100. We are not liable for any loss of profit, revenue, savings, data, goodwill, or business interruption, or any indirect or consequential loss, in any circumstance.

The Consumer Guarantees Act 1993 and Fair Trading Act 1986 may apply where you are using this service as a consumer. Nothing in these terms limits rights you cannot legally waive.

Your indemnity

You indemnify RentManager NZ Limited against any claim, loss, liability, cost, or expense (including legal costs) arising from your use of the service, data you enter, your dealings with any tenant, applicant, or third party, your breach of these terms, or your breach of any law, including the Residential Tenancies Act 1986, the Privacy Act 2020, and the Credit Reporting Privacy Code 2020.

Business use

These terms form a written agreement. We supply the service in trade. Where you acquire or use the service in trade (that is, for the purposes of a business), then to the maximum extent permitted by section 43 of the Consumer Guarantees Act 1993 and section 5D of the Fair Trading Act 1986, the Consumer Guarantees Act 1993 does not apply to these terms, and sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 do not apply to these terms. Both you and we are in trade, you agree to contract out of these provisions, and you acknowledge that it is fair and reasonable that you are bound by this provision.

Third-party services and events beyond our control

The service depends on third parties, including cloud hosting, payment processing, bank data providers, mapping, and email delivery. We are not liable for any failure, delay, inaccuracy, or downtime caused by a third-party service or by any event beyond our reasonable control.

Self-hosted edition

RentManager NZ offers a self-hosted edition: a binary you run on your own hardware. It is licensed under the LICENSE.txt file supplied with it - for use on a single machine, with no redistribution, resale, or sublicensing, and provided "as is" without warranty of any kind.

When you run the self-hosted edition you host and control your own data on your own infrastructure, and RentManager NZ has no access to that data. The cloud-service obligations in these terms - hosting, backups, and bank synchronisation - do not apply to self-hosted installations; those responsibilities are yours.

Subscriptions and billing

  • Paid plans are billed via Stripe. Prices are in New Zealand dollars (NZD) and include GST where applicable.
  • Subscriptions auto-renew unless cancelled before the renewal date.
  • Refunds are at our discretion. Contact within 7 days of a charge if you believe it was made in error.
  • We may change pricing with 30 days' notice.

Acceptable use

You must not use RentManager NZ to:

  • Store data unrelated to property management.
  • Attempt to access other users' data.
  • Circumvent, disable, or attack the platform's security mechanisms.
  • Violate any New Zealand law or regulation.

We may suspend or terminate any account that breaches these terms at any time, with or without notice, and without liability to you. We are not liable for any loss arising from suspension or termination.

Tenant screening (RentManager Apply)

  • Prospective tenants may use our Apply portal to obtain a credit report for tenancy applications.
  • Credit checks require explicit tenant consent and payment before they are performed.
  • Credit reports are tenant-owned - the tenant controls who can view their report.
  • Reports are valid for 30 days from the date of the check.
  • We comply with the Credit Reporting Privacy Code 2020 in our handling of credit information.
  • We are not responsible for tenancy decisions made by landlords based on credit report information.

Data and privacy

Your use of this service is also governed by our Privacy Policy, which is incorporated into these terms.

Suspension and termination

We may restrict, suspend or terminate your access to RentManager at any time, with or without notice, if you breach these terms, fail to pay a fee when due, are the subject of a chargeback or payment dispute, or use the service in a way that risks harm to other users, to us, or to any third party. Where it is practical to do so we will tell you the reason. We are not liable to you for any loss arising from a suspension or termination made in accordance with these terms. On termination you remain responsible for any amounts owing, and you should export your data first.

Your data and your own copies

You are responsible for the accuracy of the information you enter and for keeping your own copies of anything you need to retain, including tenancy records, financial records and documents. RentManager is a tool to help you manage your tenancies; it is not your sole system of record and does not replace your own record keeping. You can export your data at any time, and we recommend you do so regularly.

No guarantee of data recovery

We take reasonable care to keep the service running and to protect your data, but we do not guarantee that data will never be lost, corrupted or temporarily unavailable, and we do not guarantee that lost or deleted data can be recovered. To the extent permitted by law, we are not liable for any loss of, or inability to recover, data. Keeping your own up-to-date copies is your protection against this.

Changes to these terms

We may update these terms at any time. Material changes will be communicated by email or an in-app notice at least 14 days before they take effect.

Continued use of RentManager NZ after the effective date of any changes constitutes your binding acceptance of the revised terms.

The current version of these terms is always available at rentmanager.nz/terms. The date at the top of this page indicates when they were last updated.

Referral programme

Registered users with an active paid subscription (Standard or above) may generate referral codes to share with other landlords. When a new user signs up and redeems a referral code, both the referrer and the new user receive one free month of the Standard plan.

  • Maximum 3 active (unredeemed) referral codes at any time.
  • Lifetime maximum of 20 referral codes per account.
  • Codes cannot be redeemed by the person who generated them.
  • Each new user may redeem only one referral code.
  • Referral codes may only be redeemed within 60 days of account creation.
  • The free month is added to your subscription and begins after your current billing period ends.
  • RentManager NZ reserves the right to modify or discontinue the referral programme at any time.
  • Abuse of the referral programme (including creating multiple accounts) may result in account suspension.

Governing law

These terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

General

If any provision of these terms is held unenforceable, it is severed and the remaining provisions continue in full force. These terms are the entire agreement between us. Our failure to enforce any provision is not a waiver. You may not assign these terms; we may assign them to a successor or acquirer of our business.

Contact

RentManager NZ Limited

NZBN 9429053511362

IRD 148-225-788

For complaints or disputes, see our complaints policy.

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